Kidz Medical Services would like to extend to you as much help and information as we can concerning all of our services, including billing questions and inquiries. This section is dedicated to addressing those concerns and putting you in contact with those KMS departments which can best service your needs.

Need help?

Our customer services representatives are glad to assist you over the phone to help with any questions or concerns you may have about your bill. Hours of operation are Mon-Fri 8:30am to 5:30pm. Our billing center number is 305-661-1515 ext 235. You can also contact us via email:

Frequently Asked Questions

How can I pay my bill?

You can pay your balance to Kidz Medical Services by clicking on the secure online payments button on the insurance/billing tab or by contacting our customer service representatives at 305-661-1515 ext 235, we accept American Express, Discover, MasterCard and Visa. Checks or money orders are to be mailed using the payment address on your bill. Please  write your account number on the check or money order. 
You can mail you payment to:
Kidz Medical Services 432920
South Miami, Fl. 33146

How do I read my statement?

statement2Understanding and Reading Your Statement

  1. Addressee: Person responsible for the bill.

  2. Payment: Dollar amount of payment to be sent.

  3. Explanation of Activity: Details of professional services rendered.

  4. Statement Date: Date in which statement is generated for payment.

  5. Current account billing status: This section will show past due days.

  6. Payment Balance: Current bill balance at time of closing statement cycle.

How will I know if my insurance company has paid my bill?

You should receive an Explanation of Benefits (EOB) from your insurance carrier outlining how your claim was handled, including amount of payment, patient responsibility and/or denials. If there is a balance due from you, we will mail you a statement.

Will you bill my insurance company for me?

Yes, we will bill your insurance company. However, you are responsible for paying any deductible, co-payment, or coinsurance amounts as specified by your insurance policy's coverage and benefits.

What costs will my insurance company cover?

Coverage and benefits vary with each policy. Please contact your insurance company to obtain your coverage and benefits information, specific to your policy.

Why did my insurance only pay part of my bill?

Most insurance plans require you to pay a deductible and/or co-insurance. In addition, you could be responsible for no covered services. Please contact your insurance company for specific answers to your questions.

Why do I need to call the insurance company if they do not pay?

You are ultimately responsible for the total bill or any portion of the bill your insurance carrier does not pay. KMS' account representatives will make every effort to resolve the account balance with your insurance carrier. Occasionally, we will be unable to resolve the issue with your carrier and will need your assistance.

What do I do if I disagree with how much my insurance company has paid on my bill?

If you disagree with the insurance company's payment amount, contact the insurance company and ask them to review how the claim was processed. If the insurance company finds that an error was made, note the information and to whom you talked to at the insurance company. Request an anticipated payment date and ask if they need anything from you. If the insurance company feels the bill was paid correctly and you still disagree, find out from the insurance company what you need to do to file a "grievance and or appeal" with them. This does not guarantee that the insurance company will pay more on your bill, but the claim will be reviewed for reconsideration.

How do I follow up with my insurance company?

When following up with your insurance company you will need to have the following, your insurance card, date of service, facility name, original billed amount, patient name and claim number if available. Make sure to have pen and paper so that you can note the information that is being provided. Ask the representative (Note the representative's name) for the status of your claim. If paid, ask when, amount of payment and to whom the payment was made to. If the bill has not been paid, request the anticipated payment date and ask if any information is pending or can be provided by you. If the bill is not paid within the stated timeframe, follow-up with the insurance company again and, if necessary, request to speak to a supervisor. Remember to always request a reference number, if available, for each conversation/request with your insurance company.

I need to update my insurance, address and/or other information on my account.

You can contact us by phone at (305) 661-1515 ext 235 or via e-mail to Please make sure to include your account number and physician for whom the bill is for. We will update your account and reply with an e-mail confirmation if requested via e-mail.

Why did I receive a letter that states **THIS IS NOT A BILL** ?

This courtesy letter is to inform you that Kidz Medical Services has submitted a claim(s) with your outstanding charges to your insurance company for payment. At this time your insurance company has not yet paid or replied to us. To avoid delay in payment from your insurance company please contact us so we may verify all information submitted is correct.

I chose a hospital that has an agreement with my insurance plan, so why is your physician, who is based in the hospital, not included in that agreement?

The medical professionals of KMS are not employees of the hospital. As such, billing for our providers is independent of the hospital's billing and will not necessarily be covered by the same contractual arrangements with your health plan.
In some rare situations, our providers are not contracted with your plan. In insurance language, this makes our providers "non-participating". We will still submit claims on your behalf and the insurance carrier will process our charges and make payments based on your scheduled benefits. You will receive an Explanation of Benefits from the carrier that may reflect the carrier did not pay the full amount of our bill. While you will be responsible for any portion of the bill that is not paid by insurance, we will gladly assist you in appealing to the carrier for additional payment. If you need this assistance, please refer to the telephone number.

A credit bureau report stated that I had delinquent/past due charges with Kidz Medical Services, why was I reported to credit bureau?

As a last resource, KMS may report your past due bill to the credit bureau.
Before an account is reported to the credit bureau, KMS makes numerous attempts to resolve any past due bills, including sending letters, statements and phone calls.
Please respond to all correspondence received from KMS in order to avoid being reported to the credit bureau.

What is a deductible?

It is a specific dollar amount that an individual must pay (or "satisfy") before reimbursement for expenses begins. The higher the deductible, the lower the cost of the health insurance plans.

For insured employees with dependent coverage, does the deductible for each person have to be satisfied before reimbursement begins?

Each person covered under a group health insurance plan must meet a deductible before expenses will be covered. However, plans usually include some type of family deductible in order to limit a family's exposure for health care expenses. The family deductible is usually some multiple of the individual deductible, generally two or three. For the family deductible to be satisfied, the combined expenses of covered family members are accumulated. Some plans require, however, that at least one family member satisfy the full individual deductible before the family deductible can be met.

What is coinsurance?

Coinsurance is a feature found in most group health insurance plans. It sets forth the percentage of covered expenses that the employees and the health insurance plan will pay. The most common coinsurance level is one in which the employee pays 20 percent of the expenses and the insurer pays 80 percent. This is called 80 percent coinsurance.

What is Medicaid?

Medicaid provides health care to certain low-income individuals and families with limited resources. Medicaid does not pay money to you. Instead, it sends payments directly to your health care providers. Medicaid is a state and federally funded program. Although the federal government sets general program rules, each state defines its own eligibility rules and runs its own program services. Qualification in one state does not mean you will qualify in another state. You must be a U.S. national, citizen or permanent resident alien in order to apply for benefits. For more information, call 1 (877) 0267-2323 or go to

How do I apply for Medicaid?

Applications for Medicaid are made through the Florida Department of Children and Families (DCF). Families can apply for Medicaid online at:
Or, by calling DCF toll-free number (866) 762-2237.

How do I find out if I am eligible for Medicaid?

Recipient eligibility for Medicaid is determined by the Department of Children and Families, Office of Economic Self Sufficiency. For more information call the toll-free telephone number:1-866-76ACCESS (1-866-762-2237) or go to DCF website or go to the local Children and Families service centers.

What documents do I need when I apply for Medicaid?
  • For each person you are applying for: name, date of birth, social security number and where they were born
  • Household expenses: rent, mortgage, utilities
  • Vehicles
  • Bank accounts, savings and cash on hand
  • Income from a job, child support, social security etc
Is my newborn baby covered under my Medicaid policy?

NO, your baby needs his/her own Medicaid policy. If you applied for Medicaid for your baby prior to delivery, notify the Medicaid office that your baby has been born as soon as possible and before 30 days of age and comply with all medicaid's instructions.

If I didn't apply for Medicaid before my baby was born can I apply now and still get Medicaid coverage for my KMS bill from delivery?

Yes, retroactive eligibility can be provided if you apply within the first 90 days of birth.

Will an out of state Medicaid policy cover my baby's health care charges in Florida?

No, Out of state Medicaid policies usually do not cover physician charges in Florida.

Why did Medicaid deny payment to KMS?

There may be numerous reasons; therefore, the parent must contact DCF immediately at 1-866-762-2237 to rectify if an error has occurred. Once this has been done, please contact your KMS representative and provide them with all necessary information.

Why did I receive several bills for my visit?

You may receive several bills for the same hospital visit. However these bills are for different services, they are not duplicate charges. One bill is from the hospital, and it covers charges for equipment, medication and supplies. Our bill is for the professional charges of the services rendered by the physicians of our Neonatal Group.

My baby was a well newborn who did not require neonatal or critical care. Why did Kidz Medical Services attend to my baby?

A Kidz Medical Services Professional only attends to a baby upon request.
We may have attended your baby for various reasons such as:

  • Request by your obstetrician due to high risk delivery which may include preterm, meconium stained amniotic fluid, cesarean section and multiple births.
  • A request by your hospitals personnel or administration.
  • Your pediatrician may not have privileges at your delivering hospital.
  • Newborn complications which may include:, temperature instability, jaundice and poor feeding.
Are KMS physicians employees of the hospital?

No. We are hospital based physicians. Your hospital has contracted Kidz Medical Services to provide emergency services as necessary. This decision exemplifies your hospital's commitment to the provision of excellent healthcare.

Billing Contact Information

Neonatology Division Billing 
Phone: 305-661-1515 extension 301

First Sounds Newborn Hearing Screening Billing 
Phone: 305-661-1515 extension 301

Kidz Pediatric Cardiology - Boca Raton Office 
Phone: 305-661-1515 extension 301

Kidz Pediatric Cardiology - Miami Office 
Phone: 305-661-1515 extension 301

Division Of Pediatric Intensive Care 
Phone: 305-661-1515 extension 301

The Sleep Institute of Florida Billing 
Phone: 305-661-1515 extension 301

Division of Pediatric Neurology Billing 
Phone: 305-661-1515 extension 301

Division of Pediatric Surgery Billing 
Phone: 305-661-1515 extension 301